Help Center categories
Operations documentation page for Zendesk Help Center categories
Note
This is an informational page for the Zendesk Help Center categories. It may not reflect the way we actually manage Zendesk Help Center categories.
If you are looking for information about maintaining Help Center categories, please see Help Center categories workflow
Creating a Help Center category
For information on creating a Help Center category, please see Zendesk documentation.
Editing a Help Center category
For information on editing a Help Center category, please see Zendesk documentation.
Reordering Help Center categories
For information on reordering Help Center categories, please see Zendesk documentation.
Deleting a Help Center category
Note
When you delete a Help Center category, it deletes all sections under that category (which then archives all articles containing within those sections).For information on deleting a Help Center category, please see Zendesk documentation.
Last modified May 6, 2025: Changes to Zendesk Guide to Accomodate New KCS Process (
372017d5)
