Fullstack Engineer, Technical Writing

A Fullstack Engineer, Technical Writing works across the front- and backend of the GitLab documentation site to improve the user experience.

Responsibilities

• Develops features and improvements to the documentation site in a secure, well-tested, and performant way.
• Analyzes and interprets highly complex data to arrive at actionable recommendations.
• Collaborates with the Technical Writing Director and other stakeholders (e.g. UX) to maintain a high bar for quality in a fast-paced, iterative environment.
• Advocates for improvements to site quality, security, and performance.
• Solves technical problems of high scope and complexity.
• Crafts code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintains and advocates for these standards through code review.
• Represents GitLab and its values in public communication around specific projects and community contributions.
• Confidently ships small features and improvements with minimal guidance and support from other team members. Collaborates with the team on larger projects.

Requirements

• Ability to use GitLab
• Professional experience with Ruby and Rails
• Professional experience with JavaScript (Vue.js) and static site generators (like Hugo)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Demonstrated ability to onboard and integrate with an organization long-term
• Positive and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates
• An inclination towards communication, inclusion, and visibility
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work closely with other parts of the organization
• Share our values, and work in accordance with those values
• Ability to use GitLab
• Ability to thrive in a fully remote organization

Nice-to-haves

• Experience working with modern frontend frameworks (eg. React, Vue.js, Angular)
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Computer science education or equivalent experience
• Passionate about/experienced with open source and developer tools

Levels

Senior Fullstack Engineer, Technical Writing

The Senior Fullstack Engineer reports to the Director, Technical Writing.

Senior Fullstack Engineer, Technical Writing Job Grade

The Senior Fullstack Engineer is a grade 7.

Senior Fullstack Engineer, Technical Writing Responsibilities

• Extends the responsibilities and requirements of the Fullstack Engineer, Technical Writing
• Reports to the Director, Technical Writing.
• Suggests and performs enhancements to the look-and-feel of the documentation website.
• Helps support the Technical Writing team by answering team member questions and triaging/responding to issues.
• Coordinates with various stakeholders regarding site content or structure changes.
• Maintains and improves the CI/CD pipelines, build processes, and review environments.
• Improves content-authoring experience and tooling.
• Performs and/or coordinates/delegates resolution of any other docs site issues related to infrastructure, code, architecture, projects, security, CI/CD, builds, deployments, upgrades, performance, scalability, metrics, monitoring, etc.

Staff Fullstack Engineer, Technical Writing

The Staff Fullstack Engineer reports to the Director, Technical Writing.

Staff Fullstack Engineer, Technical Writing Job Grade

The Senior Fullstack Engineer is a grade 8.

Staff Fullstack Engineer, Technical Writing Responsibilities

• Mentors others on how to maintain and continue to raise the level of quality for the documentation and docs site.
• Helps others across the organization understand the TW team domain and documentation site technology. Represents Technical Writing as a docs site domain expert when interfacing with other teams.
• Exhibits a deep understanding of the documentation domain, how customers use the site, and how the site fits into the larger business.
• Has a broad skill-set with in-depth expertise in their team’s technical domain.
• Analyzes impact of potential solutions and makes responsible decisions, evaluating trade offs impacting their team’s domain.
• Leads or participates in processes to address complex technical challenges.
• Reaches beyond immediate needs, independently considering the longer-term, and is always looking beyond for ways to have a broad impact.
• Advocates for technical debt, customer issues, high severity bugs, and security.

Performance Indicators

The Senior UX Fullstack Engineer is included in the Technical Writing MR rate.

Additional details about our process can be found on our hiring page.

 

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About GitLab

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

See our culture page for more!

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